Customer Service Skills
Communicating Clearly on the Front Lines.
They say great communicators are made, not born, but improving communication skills is an area that even some of the best organizations overlook. This session teaches your front-line team the essentials of effective interpersonal communications. This highly interactive, hands-on session will teach employees at every level of business more effective ways to communicate — with clarity and purpose — to co-workers, customers, the public and a variety of others they deal with every day.