Respond to Any Question…From Anyone.
The question came out of left field, a question you never expected, and one for which you have no answer. What to do? Unacceptable options are stammering, silence, inappropriate laughter, and just plain verbal panic. What you need to do is think quickly, then take control. This session will give you the techniques and strategies you need to have more effective conversations, and respond to difficult questions while looking for opportunities to say what you want to say.